Introduction
Super Ase is committed to protecting the personal information of every player who registers and plays on the platform. This Privacy Policy applies to all services provided through the Super Ase website and mobile experience — covering sports betting, casino games, poker, jackpot slots, and the payment facilities that support them.
This document is written for players based in the Philippines and is aligned with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. It explains, in plain terms, what information Super Ase collects, the reasons it is collected, how it is stored and protected, who it may be shared with, how long it is kept, and the rights you hold over your own data.
Using any part of the Super Ase platform means you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of how your data is handled, you should not register or continue using the service. If you have already registered and have questions or concerns, you may reach the Super Ase support team at support@superase.com.
Data We Collect
Super Ase collects personal data in three main ways: information you provide directly, information generated by your activity on the platform, and information received from third-party providers who help deliver the service. The categories below outline what is collected and why each category is necessary.
Information you provide
When you register a Super Ase account, you provide your full legal name, date of birth, registered mobile number, email address, and the residential address in the Philippines associated with your identity. If you proceed to deposit or request a withdrawal, you may also need to provide government-issued ID details, a selfie for liveness verification, and confirmation of the payment method (such as a GCash-registered number or bank account information) you intend to use.
Information generated by your activity
When you use Super Ase, the system generates records of your login sessions, the device and browser you use, your IP address at the time of access, the bets and games you play, transaction history, bonus activations, responsible gaming settings, and support interactions. This activity data is created automatically and is necessary for delivering a functional, secure, and compliant service.
| Category | Examples | Why it's needed |
|---|---|---|
| Identity | Full name, date of birth, government ID | Account registration and KYC verification |
| Contact | Mobile number, email address | Account communication and security alerts |
| Financial | GCash number, bank account, transaction amounts | Processing deposits and withdrawals in PHP |
| Technical | IP address, device type, browser, cookies | Platform security and fraud prevention |
| Transactional | Bet history, game sessions, bonus usage | Service delivery and responsible gaming monitoring |
| Communications | Support chat, email exchanges | Customer service and complaint resolution |
How We Use Your Data
Super Ase uses your personal data strictly for purposes connected to delivering, protecting, and improving the platform. The main purposes are set out below.
Data use purposes
Six reasons Super Ase processes your information
Account verification
Confirming your identity and age before activating full platform access, including deposits and withdrawals.
Payment processing
Completing GCash, Maya, bank transfer, and card transactions securely in Philippine pesos.
Fraud and security
Detecting suspicious access, unusual patterns, and potential money laundering before they cause harm.
Responsible gaming
Monitoring play patterns to offer helpful interventions, limit tools, and self-exclusion when needed.
Platform improvement
Understanding how players use Super Ase so we can fix issues and add features that actually matter.
Service communications
Sending transaction confirmations, security alerts, and important account updates to your registered contact details.
Super Ase may also use aggregated and anonymised data — where no individual player can be identified — for internal analysis, product research, and reporting. This type of analysis does not constitute processing of personal data under applicable privacy rules.
Legal Basis for Processing
Every data processing activity at Super Ase is grounded in at least one lawful basis. The primary legal bases relevant to the platform are listed below:
- Contract performance: Most data processing is necessary to provide the service you signed up for — including account management, game delivery, and payment handling.
- Legal obligation: Super Ase is required to collect and verify identity data, maintain transaction records, and cooperate with PAGCOR and anti-money laundering authorities.
- Legitimate interest: Fraud detection, platform security, and responsible gaming monitoring are conducted based on legitimate interest, balanced against the rights and expectations of players.
- Consent: Where consent is the stated basis (for example, optional promotional communications), you may withdraw that consent at any time through your account settings or by contacting support.
Sharing and Disclosure
Super Ase does not sell your personal data to third parties for their own commercial marketing. Sharing only occurs in the specific circumstances described here.
Service providers and technology partners
To operate the platform, Super Ase works with third-party providers for cloud hosting, payment processing, game content delivery, identity verification, fraud detection, and customer support technology. These providers access only the data they need to perform their contracted function and are required to handle it according to security and confidentiality standards consistent with this policy.
Payment processors
When you deposit via GCash, Maya, GrabPay, or a bank transfer, your financial information is processed through the relevant licensed payment provider. Super Ase does not store full card numbers or full e-wallet credentials. Transaction references and amounts are retained for reconciliation and audit purposes.
Regulatory and legal disclosure
Super Ase may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), courts, or law enforcement bodies when required to do so by law, court order, or a valid regulatory request. This type of disclosure is non-negotiable and cannot be blocked by a player instruction.
No cross-border transfers without safeguards. If personal data is ever transferred outside the Philippines — for example, to a cloud data centre — Super Ase ensures that appropriate contractual protections or equivalent data transfer safeguards are in place, consistent with the Data Privacy Act and its implementing rules.
Data Security
Super Ase implements technical, administrative, and physical safeguards designed to protect personal data from unauthorised access, alteration, disclosure, or destruction. Key measures in place include:
- SSL/TLS encryption for data transmitted between your device and the platform
- Encrypted storage for sensitive identity and financial records
- Access controls limiting which staff can view personal data, based on their role
- Intrusion detection and continuous security monitoring
- Two-factor authentication options for player accounts
- Regular security assessments and patch management
No system can guarantee absolute security. Players are also responsible for keeping their login credentials private, using a strong password, and notifying Super Ase promptly if they suspect unauthorised access. If a data breach occurs that is likely to cause harm, Super Ase will comply with its notification obligations under Philippine law.
Data Retention
Super Ase retains personal data for as long as it is necessary to fulfil the purposes described in this policy, meet legal and regulatory obligations, resolve disputes, and enforce agreements. General retention guidelines are:
| Data type | Retention period | Reason |
|---|---|---|
| Account and identity records | Account lifetime + 5 years | PAGCOR licensing and AMLC requirements |
| Transaction and bet history | At least 5 years after the transaction | Audit trail and dispute resolution |
| Support communications | 3 years after case closure | Service quality and escalation handling |
| Technical logs | Up to 12 months | Security monitoring and fraud investigation |
| Marketing consent records | Until withdrawn, then 3 years | Proof of valid consent |
After the retention period expires, data is securely deleted or irreversibly anonymised. Where an ongoing investigation or legal proceeding requires extended retention, data will be preserved until the matter is resolved.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, registered players at Super Ase have the following rights over their personal data. Requests can be submitted through the support channel or by emailing support@superase.com. Identity verification will be required before any request is processed.
Right to be informed
Know what data Super Ase holds about you, why it is processed, and with whom it is shared.
Right to access
Request a copy of your personal data in a readable format.
Right to rectification
Ask Super Ase to correct inaccurate or incomplete personal information.
Right to erasure
Request deletion of your data where it is no longer necessary and no legal obligation requires retention.
Right to object
Object to processing based on legitimate interest, including direct marketing communications.
Right to portability
Receive your data in a structured, commonly used format where technically feasible.
Super Ase aims to respond to data subject requests within 30 calendar days. Where a request is complex or numerous, this period may be extended and you will be notified. If you believe your rights have not been respected, you may file a complaint with the National Privacy Commission of the Philippines.
Cookies and Tracking Technologies
Super Ase uses cookies and similar technologies on the website and mobile interface. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences, and collect usage analytics. The main categories of cookies used are:
- Strictly necessary cookies: Essential for the platform to operate — for example, maintaining your logged-in session and securing the connection.
- Functional cookies: Remember your language preference, regional settings, and responsible gaming limits you have set.
- Analytics cookies: Aggregate, anonymised data on how players navigate the platform so Super Ase can identify and fix usability issues.
- Security cookies: Help detect unusual activity such as automated attacks or concurrent logins from unexpected locations.
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent parts of the Super Ase platform from functioning correctly, including login and payment features.
Protection of Minors
Super Ase is strictly for adults aged 18 years and above. The platform does not knowingly collect personal data from anyone under the legal minimum age. Date of birth is collected at registration and identity verification is required before withdrawals are enabled. If Super Ase discovers that personal data has been collected from a minor, the account will be suspended immediately, any balance will be reviewed, and the data will be deleted in accordance with applicable law.
If you believe a minor has created an account using false information, please contact support@superase.com immediately. Parents and guardians are encouraged to use device parental controls and to keep their own Super Ase credentials private to prevent unauthorised access by minors.
Changes to This Privacy Policy
Super Ase may update this Privacy Policy from time to time to reflect changes in the platform, new legal requirements, or revised data practices. The updated version will be published on this page with a revised effective date. Where a change is material — meaning it significantly affects how your data is processed — Super Ase may also send a notification to your registered contact details.
Continuing to use the platform after a revised policy is published means you accept the updated terms. If you do not agree, you should stop using Super Ase and may request account closure by contacting support.
Contact and Data Privacy Inquiries
For questions about this Privacy Policy, to exercise your data subject rights, or to raise a concern about how your personal data has been handled, you may contact Super Ase through:
Email: support@superase.com
Subject line: Privacy Inquiry – [your registered mobile or email]
Response time: Within 5 business days for general inquiries; up to 30 calendar days for formal data subject requests.
If you are not satisfied with how Super Ase has handled your privacy concern, you have the right to escalate to the National Privacy Commission of the Philippines, which is the regulatory body responsible for enforcing the Data Privacy Act of 2012.